Returns & Refunds

We want you to feel confident about your purchase. Confidelle accepts eligible returns requested within 30 days of delivery.

To be eligible, items must be unworn, unused, unwashed, unaltered, with all original tags attached, and in their original packaging. For hygiene reasons, we cannot accept items that have been worn, washed, stained, damaged, altered, or returned with odors, pet hair, makeup, tanning products, or other signs of use.

To start a return, contact us at hello@confidelle.co before sending your item back. Items returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs.

Refunds & Store Credit

Approved returns are issued as Confidelle E-Gift Card store credit. We do not provide cash or original-payment-method refunds for eligible voluntary returns.

Returns are processed within 5–7 business days after the returned item is delivered to us.

Exchanges

If you need a different size or color, please contact us at hello@confidelle.co. Exchanges are subject to product availability. In some cases, we may recommend returning the original item for store credit and placing a new order for the desired item.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or incorrect, contact us at hello@confidelle.co as soon as possible with your order number and photos of the issue. We'll review the situation and work with you to make it right.

Non-Returnable Items

For hygiene reasons, we cannot accept returns of items that have been worn, washed, damaged, altered, or otherwise show signs of use.

Sale items and gift cards are final sale.